Refund Policy
At Crown & Paws Maine Coon Cattery, we strive to make every reservation and adoption process clear, fair, and straightforward for both our families and kittens. This policy explains how deposits, payments, cancellations, transportation fees, and unexpected circumstances are handled. By submitting a deposit or payment, you acknowledge and agree to the terms outlined below.
Deposits and Reservations
A deposit may be required to reserve a specific kitten or secure a position on a waitlist when available. Because a reserved kitten is no longer offered to other prospective families, deposits are generally non-refundable unless otherwise agreed to in writing by Crown & Paws Maine Coon Cattery.
If a buyer changes their mind, becomes unable to proceed, or does not complete the remaining payment within the agreed timeframe, the reservation may be canceled and the deposit may be forfeited.
Balance Payments
The remaining balance is due according to the payment schedule and deadline agreed upon during the reservation process. If the final payment is not received by the agreed deadline, Crown & Paws Maine Coon Cattery may cancel the reservation and make the kitten available to another family. In such circumstances, the original deposit remains non-refundable unless otherwise agreed in writing.
Shipping and Delivery Fees
Transportation, flight nanny, and ground delivery fees are separate from the kitten’s purchase price unless specifically included in writing. Once transportation has been booked or a transporter has been scheduled, these fees may be non-refundable because third-party providers may charge cancellation or scheduling fees.
If transportation needs to be rescheduled because of weather, airline changes, kitten readiness, or another safety-related circumstance, applicable fees may be transferred to the new travel date when possible.
If We Must Cancel
If Crown & Paws Maine Coon Cattery is unable to complete an adoption because of unforeseen circumstances for example, if a kitten becomes unavailable, requires additional health care, or cannot safely be placed at the scheduled time—we will work with the buyer on an appropriate resolution.
Depending on the circumstances, payments made toward the affected kitten may be refunded or, with the buyer’s agreement, transferred toward another available kitten or a future litter.
Health-Related Concerns After Pickup or Delivery
Health-related concerns are handled according to the terms and requirements of our Health Guarantee. Buyers should arrange the required veterinary examination within the specified timeframe and provide any requested veterinary documentation promptly.
Routine veterinary expenses, minor adjustment or stress-related conditions, and other matters excluded under the Health Guarantee do not qualify for a refund. Any potential resolution, including treatment assistance, replacement, or refund where applicable, will depend on the circumstances, diagnosis, documentation, and terms of the written Health Guarantee.
Chargebacks and Payment Disputes
If you have a concern regarding a payment or reservation, please contact us directly so we have an opportunity to review and resolve the matter. We are committed to communicating openly and addressing legitimate concerns as promptly as possible.
Unresolved payment disputes or chargebacks may result in cancellation of the reservation, subject to applicable payment-provider rules and the terms of the transaction.
Questions About This Policy
If you have questions about deposits, payment deadlines, transportation fees, cancellations, or refunds, please contact Crown & Paws Maine Coon Cattery before submitting a payment. We are happy to explain the applicable terms so you can make an informed decision before reserving a kitten.